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Frequently Asked Questions

Thank you for visiting our FAQ’s page, here you can find answers to frequently asked questions, if you are unable to find the information you require then please reach out to our customer support team.

You can do this through the chat agent which is available at the bottom right hand corner of the page, or by clicking the button below which will take you to our contact page. You can also contact the team by emailing or calling our offices at +44(0)1202 825898.

We are a manufacturer and deal in large bulk pallet sized quantities, and with this in mind we do not deal directly with members of the public or supply smaller quantities. If you are interested in ordering single or smaller volumes, then please get in touch with us and we can put you in touch with one of our distributors who would be happy to help. Alternatively, if you are interested in purchasing larger volumes then please also get in touch with your requirements and we would be happy to help.

You can log onto our customer portal using your own login details and have access to an order update for all past and present orders.

If you log onto our customer portal using your own login details, you will have full access to view your full comprehensive price list. From the customer portal you also have the option to download your price list into an excel document for future reference.

By logging into our customer portal using your own login details you have visibility of our product list confirming how many of each product we currently have in stock, and should the product not be in stock it shows the expected date it is due back in stock.

Please go to the customer portal login page and complete the registration form. Once we receive this, a member of the team will set up your account. You’ll then receive an email with your login details and a link to your personalised portal.

Yes, our minimum order value is £25, not including carriage. Orders must be in box or pallet quantities.

Please allow 4 working days for your order to be delivered. Subject to items being in stock at time of shipping. This will be longer if you require delivery to outside mainland Britain.

We will advise you of the carriage costs when your order is ready to be dispatched as these costs vary due to location, order size and currency changes.

The sales team will advise you of this when you place your order. You can either wait for all the goods to be available and have the complete order shipped out, or you can put the goods not available on a back order to arrive once in stock, however the back order will be subject to standard carriage charge. The other option is to remove the goods not available from the order.

Yes, you can collect your order. There is no charge for this service. We will advise you of when you can collect your order on the sales order acknowledgment email.

As we manufacture goods to order, we are unable to accept returns of this nature.

Please contact our aftersales team who will be happy to assist you. These enquiries must be reported within 7 working days of the delivery date for a return request to be valid.

I have a question about ordering/ my order

Let us know, if you need some further help or didn’t find an answer to your question.

Technical Data sheets are available on the product page, if you would like to download multiple technical data sheets please visit our Technical Data Sheet download page which can be found here Technical Data Sheets – Verplas.

Fixing clips for both round and rectangular ducting should be spaced at 750mm intervals.

Ventilation ducting does come under a harmonized EU standard so is not required to have CE/UKCA marking.

The ducting is manufactured from a uPVC whilst the fittings are manufactured from HIPS.

To go from Thermal Ducting to PVC, when using 204x60mm and 220x90mm ducting, insert the PVC duct into the Thermal at least 250mm. When using 125mm, use a VKC355 connector to connect both the 125mm PVC Pipe and the 125mm Thermal Pipe.

The fire collars themselves cannot be installed over the Rapid Self-Seal Thermal ducting itself. The reason for this is that the fire collars are not large enough to fit over the Rapid Self-Seal Thermal Ducting and secondly the fire collars have not been tested on the Rapid Self-Seal Thermal ducting. If a Fire Collar is needed when installing the Rapid Self-Seal Thermal Ducting you need to transition from the Rapid Self-Seal Thermal ducting to the standard rigid plastic ducting, install the Fire Collar around the standard rigid plastic ducting and then transition back to the Rapid Self-Seal Thermal.

We do not currently offer a warranty for our Verplas ducting products as they have no moving breakable parts. The ducting is made from PVCu (Rigid Pvc) and this material has medium to high impact strength and good UV resistance. Our ducting fittings and accessories are made from quality assured High Impact Polystyrene or Polypropylene. These plastic materials of construction have been specially selected to provide long life and durability and therefore we would expect the plastic ducting installation to far outlive the useful life of the prime movers, such as fans and heat recovery units within any domestic or light commercial ventilation system so long as the ducting was installed and supported correctly in the first instance.

Our Universal Pipe Clip is simple to install, please watch our simple 4 step guide on how to install it.

I have a technical question

Let us know, if you need some further help or didn’t find an answer to your question.